Question 1

How can I book a kayaking tour or training session?

Accepted Answer

You can book a kayaking tour or training session through our website. Simply select the desired tour or training session, choose a date, and complete the booking process online.

Question 2

What is your cancellation policy?

Accepted Answer

All courses and tours run at the discretion of instructors and guides (mostly according to the weather). We do our best to provide instruction/tours suitable to the conditions. We require 30 days notice for cancellation(s) of courses (excluding SKGABC guide training which is 75 days) and 48hrs notice for cancellations of tours. For cancellations a full refund less a 20% administration fee will be issued.

Our cancellation policy must apply even in the event of a medical problem or family circumstance. We will do everything possible to fill your vacant spot for you. In the case of a Force Majeure, such as but not limited to acts of terrorism, war, pandemics, labour disputes, government actions, strikes, or major adverse weather conditions, all terms and conditions may be subject to change. We reserve the right to cancel or alter any clinics or trips due to weather or insufficient registration. In these cases, full refunds will be issued and we will do our best to reschedule. Cancellations must be made via E-mail to info@candleboxkayaking.com.

If any participant experiences symptoms of COVID-19 in the 14 days prior to training, the participant must cancel. We're happy to provide full credit to attend the same or similar training at a later date. If you cannot make it to a training location due to transportation disruptions or travel restrictions, we are pleased to provide a full credit for the same or similar training.

As all outdoor activities involve risk, we recommend you obtain any personal, medical, and/or cancellation insurance that you may deem appropriate. Thanks.

Question 3

What safety measures are in place for kayaking tours?

Accepted Answer

Safety is our top priority. All our tours are led by experienced guides, and we provide safety briefings, life jackets, and necessary equipment. We also monitor weather conditions to ensure a safe and enjoyable experience.

Question 4

What should I bring for a kayaking tour?

Accepted Answer

We recommend bringing:

- Shoes that can get wet  
- Personal water bottle (we'll have extra water if you need a refill)  
- Hat, sunglasses, sunscreen, long sleeves  
- Light windbreaker/rain jacket  
- Non-cotton clothing that dries easily if wet

Question 5

What types of kayaking tours do you offer?

Accepted Answer

We offer a variety of sea kayaking tours in locations such as Keji Seaside, the Tusket Islands, and Port Mouton. We also offer custom tours upon request.

Question 6

Do you offer group discounts for kayaking tours?

Accepted Answer

Yes, we offer group discounts for parties of six or more. Please contact us for more details and to arrange your group booking.

Question 7

How can I contact Candlebox Kayaking?

Accepted Answer

You can contact us via email at info@candleboxkayaking.com or call us at (902) 637-7115. Our team is here to assist you with any inquiries.

Question 8

What payment methods do you accept?

Accepted Answer

We accept credit card payments through our website. We also accept E-transfers for custom bookings. All transactions on our website are conducted in CAD and international currencies are automatically converted at the time of payment.

Frequently asked questions